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handling conflct with a prospect

Handling Conflicts in Sales

by Joe Kelner on December 20, 2007

So, how do you handle conflict with a prospect—yet still preserve their dignity? This happens a lot when your buyer has a distinct impression of your value or an opinion of their pain—and you know it’s wrong. If you mess this up, you’ll lose rapport. If you handle it right, you can get past it [...]

 
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